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Title

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General Manager of Home Decor E-commerce

Description

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We are looking for a highly experienced and strategic General Manager of Home Decor E-commerce to lead our online retail operations. This role requires a dynamic leader with a strong background in e-commerce, digital marketing, supply chain management, and team leadership. The ideal candidate will have a passion for home decor and a proven track record of driving growth in an online retail environment. As the General Manager, you will be responsible for overseeing all aspects of the e-commerce business, including product sourcing, website management, marketing strategy, customer service, logistics, and financial performance. You will work closely with cross-functional teams to ensure a seamless and engaging customer experience while achieving business objectives. Key to this role is the ability to develop and execute a comprehensive e-commerce strategy that aligns with the company’s vision and goals. You will analyze market trends, customer behavior, and competitive activity to identify opportunities for growth and innovation. Your leadership will be instrumental in building a high-performing team and fostering a culture of excellence and accountability. You will also be responsible for managing vendor relationships, negotiating contracts, and ensuring that inventory levels are optimized to meet customer demand without overstocking. A strong understanding of digital marketing channels, including SEO, SEM, email marketing, and social media, is essential to drive traffic and conversions. The successful candidate will possess excellent communication and analytical skills, a data-driven mindset, and the ability to make informed decisions quickly. You should be comfortable working in a fast-paced environment and be able to adapt to changing market conditions. This is a senior leadership position that offers the opportunity to shape the future of a growing e-commerce brand in the home decor space. If you are passionate about design, technology, and delivering exceptional customer experiences, we invite you to apply.

Responsibilities

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  • Develop and implement the overall e-commerce strategy
  • Oversee daily operations of the online store
  • Manage product sourcing and vendor relationships
  • Lead digital marketing initiatives to drive traffic and sales
  • Monitor key performance indicators and adjust strategies accordingly
  • Ensure an excellent customer experience across all touchpoints
  • Collaborate with cross-functional teams including design, logistics, and finance
  • Optimize inventory levels and supply chain processes
  • Recruit, train, and manage a high-performing team
  • Stay current with industry trends and competitor activities

Requirements

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  • Bachelor’s degree in Business, Marketing, or related field
  • Minimum 7 years of experience in e-commerce management
  • Strong leadership and team management skills
  • Proven track record of driving online sales growth
  • Experience with e-commerce platforms such as Shopify or Magento
  • Knowledge of digital marketing tools and analytics
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Ability to manage budgets and financial performance
  • Passion for home decor and design

Potential interview questions

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  • What experience do you have managing an e-commerce business?
  • How have you driven growth in previous online retail roles?
  • What digital marketing strategies have you implemented successfully?
  • How do you approach inventory and supply chain management?
  • Describe a time you led a cross-functional team to achieve a business goal.
  • What e-commerce platforms and tools are you most familiar with?
  • How do you stay updated on industry trends and consumer behavior?
  • What KPIs do you prioritize when evaluating e-commerce performance?
  • How do you handle customer service challenges in an online environment?
  • Why are you interested in the home decor industry?